Terms and Condition

Welcome to Svermo.ai. These Terms and Conditions ("Terms") govern your access to and use of svermo.ai, our AI products, and related services (collectively, the "Platform"), operated by Svermo ("Svermo," "we," "us," or "our").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

Description of Service

Svermo is a real estate AI platform offering a suite of ready-to-deploy AI products for residential property operations, including tools for tenant communication, leasing, maintenance workflows, and related processes. Features vary by plan and product.

Eligibility and Account Registration

You must be at least 18 years old and authorized to act on behalf of your organization to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@svermo.ai of any unauthorized use.

Product Pricing and Payment

• Svermo products are sold as described at the time of purchase, on the pricing and terms specified in your order form or invoice.
• Payment is processed through a third-party payment processor. By providing payment information, you authorize Svermo to charge applicable fees.
• Fees are due as specified in your order form or invoice and are non-refundable except as required by law or as expressly stated in your order form.
• We may change pricing for future purchases with advance notice.
• Failure to pay may result in suspension or termination of access to the purchased product.

Third-Party Integrations

Svermo integrates with third-party property management systems, CRMs, and other tools. Connecting an integration authorizes the exchange of data between that system and Svermo solely to provide the connected functionality. You are responsible for having the right to share such data, and for reviewing the terms of any third-party system you connect. Svermo is not responsible for the availability, accuracy, or practices of third-party integrations.

Customer Data and Content

You retain ownership of the property, tenant, and operational data you input into or connect to the Platform ("Customer Data"). You grant Svermo a license to access, process, and use Customer Data solely to provide, maintain, and improve the Platform. You are responsible for ensuring you have the necessary rights and consents to submit Customer Data, including tenant and applicant information, in compliance with applicable law.

AI Outputs and Disclaimer

Svermo's AI products generate suggestions, drafts, summaries, and automated actions based on the data provided. AI-generated outputs may contain errors and should be reviewed by a qualified person before being relied upon for legal, financial, tenancy, or other consequential decisions. Svermo does not guarantee the accuracy, completeness, or fitness of any AI output for a particular purpose.

Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of tenant, housing, or data protection laws
• Reverse engineer, copy, or resell the Platform or its underlying technology
• Upload data you do not have the right to share
• Interfere with the security or normal operation of the Platform
• Use the Platform to discriminate against applicants or tenants in violation of fair housing laws

Intellectual Property

Svermo and its licensors own all right, title, and interest in the Platform, including its software, design, and AI models. Except for the limited right to use the Platform under these Terms, no rights are granted to you in Svermo's intellectual property.

Termination

We may suspend or terminate your access to the Platform for breach of these Terms, non-payment, or misuse. You may cancel your subscription at any time in accordance with your plan's cancellation terms. Upon termination, your right to use the Platform ends, and we will handle Customer Data as described in our Privacy Policy.

Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or fully secure.

Limitation of Liability

To the maximum extent permitted by law, Svermo shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, arising from your use of the Platform. Our total liability for any claim shall not exceed the amount you paid to Svermo in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold Svermo harmless from claims, damages, and expenses arising from your use of the Platform, your Customer Data, or your violation of these Terms or applicable law.

Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Contact Us

Website: https://www.svermo.ai/

Email: info@svermo.ai

Address: 7380 W Sand Lake Rd #500, Orlando, FL 32819, USA